Thank you for shopping with 9&7. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website. By making a purchase, you agree to be bound by the following return guidelines.
1. Eligibility for Returns: To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Additionally, you must initiate the return process within 3 days from the date of delivery.
2. Return Process: To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number]. Our team will guide you through the return process and provide you with a return authorization and shipping label, if applicable. Please include the return authorization with your package to ensure a smooth return process.
3. Refund Procedure: Once we receive the returned item and confirm that it meets the eligibility criteria, we will initiate the refund process. The refund will be processed using the original payment method, and the amount refunded will exclude any applicable shipping fees.
4. Non-Returnable Items: Certain items, including [list any non-returnable items such as digital downloads or personalized products], are not eligible for return. Please review the product description and specifications before making a purchase.
5. Return Shipping Costs: You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product. In such cases, we will provide you with a prepaid shipping label for the return.
If you have any questions or concerns regarding our Return Policy, please contact us.